{"product_id":"difficult-conversations-how-to-discuss-what-matters-most-1","title":"Difficult Conversations: How to Discuss What Matters Most","description":"The 10th-anniversary edition of the New York Times business bestseller-now updated with \"Answers to Ten Questions People Ask\"\n\nWe attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to:\n\n· Decipher the underlying structure of every difficult conversation\n· Start a conversation without defensiveness\n· Listen for the meaning of what is not said\n· Stay balanced in the face of attacks and accusations\n· Move from emotion to productive problem solving\u003cbr\u003eASIN: 0143118447\u003cbr\u003eVSKU: PKV.0143118447.A\u003cbr\u003eCondition: Acceptable\u003cbr\u003eAuthor\/Artist:Stone, Douglas|Patton, Bruce|Heen, Sheila|Fisher, Roger\u003cbr\u003eBinding: Paperback\u003cbr\u003e\u003cb\u003eNote:\u003c\/b\u003e Any images shown are stock photographs and product may differ from what is shown.  \u003cbr\u003e\u003cb\u003eCondition Notes\u003c\/b\u003e: It's been through some chapters of life! Expect visible wear—creases, notes, highlights, maybe even a splash of water here and there. Perfect for readers who love a book with history.  \u003cbr\u003e","brand":"Aspen Book Company","offers":[{"title":"Default Title","offer_id":51162261651743,"sku":"PKV.0143118447.A","price":2.52,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0894\/0470\/3007\/files\/0143118447-0.jpg?v=1755969036","url":"https:\/\/www.aspenbookco.com\/products\/difficult-conversations-how-to-discuss-what-matters-most-1","provider":"Aspen Book Company","version":"1.0","type":"link"}