{"product_id":"failure-to-communicate-how-conversations-go-wrong-and-what-you-can-do-to-right-them","title":"Failure to Communicate: How Conversations Go Wrong and what You Can Do to Right them","description":"Your stomach's churning; you're hyperventilating -- you're in a badly deteriorating conversation at work. Such exchanges, which run the gamut from firing subordinates to parrying verbal attacks from colleagues, are so loaded with anger, confusion, and fear that most people handle them poorly: they avoid them, clamp down, or give in.\n\nBut dodging issues, appeasing difficult people, and mishandling tough encounters all carry a high price for managers and companies -- in the form of damaged relationships, ruined careers, and intensified problems.\n\nIn Failure to Communicate, Holly Weeks shows how to master the combat mentality, emotional maelstrom, and confusion that poison difficult conversations. Drawing on her many years as a consultant and coach to leaders and executives, the author explains:\n\n· Why we turn to ineffective tactics when the heat is on\n\n· How to avoid the worst pitfalls of difficult conversations, and how to pull yourself out if you fall in\n\n· Ways to regain your balance and inject respect into stressful conversations, even when you've been confronted, infuriated, or wronged\n\n· Strategies for mitigating aggression and defensiveness, and for clearing the fog of misconceptions\n\n· How to get through the hardest conversations with your reputation and relationships intact\n\nUsing proven techniques paired with detailed real-life examples, Weeks equips you with the strategies and practices you need to transform even the toughest conversations.\u003cbr\u003eASIN: 1578518997\u003cbr\u003eVSKU: PKV.1578518997.G\u003cbr\u003eCondition: Good\u003cbr\u003eAuthor\/Artist:Weeks, Holly\u003cbr\u003eBinding: Hardcover\u003cbr\u003e\u003cb\u003eNote:\u003c\/b\u003e Any images shown are stock photographs and product may differ from what is shown.  \u003cbr\u003e\u003cb\u003eCondition Notes\u003c\/b\u003e: A well-loved companion. Corners and cover might show a little wear, and you could find some notes or highlights. The dust jacket might be MIA, it might have been a library book and extras aren't guaranteed—but the story's all there!  \u003cbr\u003e","brand":"Aspen Book Company","offers":[{"title":"Default Title","offer_id":52597648359711,"sku":"PKV.1578518997.G","price":9.13,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0894\/0470\/3007\/files\/1578518997-0.jpg?v=1780764900","url":"https:\/\/www.aspenbookco.com\/products\/failure-to-communicate-how-conversations-go-wrong-and-what-you-can-do-to-right-them","provider":"Aspen Book Company","version":"1.0","type":"link"}