{"product_id":"the-credit-overlord-s-guide-to-credit-collections-how-to-deal-with-cranky-customers-bad-bosses-and-snarky-sales-reps-as-a-credit-professional-in-construction","title":"The Credit Overlord’s Guide to Credit \u0026 Collections: How to deal with cranky customers, bad bosses, and snarky sales reps as a credit professional in construction","description":"Updated and Revised 2022: Being responsible for the credit and collections function in the construction industry is never any little kid's dream. But somebody's got to do it.\nIn The Credit Overlord's Guide to Credit \u0026amp; Collections, Thea Dudley presents an honest, open, and often hilarious account of her journey through opening contractors with credit lines, collecting, or chasing the payments, managing sales reps, teams and bosses.\nDudley shares her insights into succeeding in keeping your business cash flow moving while still salvaging the customer. She offers practical advice for protecting and collecting your money — written in plain, straightforward language that helps connects the dots. This is a must-read guide for anyone in the construction and building material industry.\nAbout the author\nThea Dudley is a credit management survivor in the building material and construction industry. She has spent her career of over 30 years working across the credit departments of several companies, leading credit teams, aiding accounts payable, and bringing order to cash processes to improve the cash flow of both the company and the customer. Dudley is active in the National Women in Roofing, Levelset ProAdvisory Panel, Mountain States Lumber \u0026amp; Building Material Dealers Assoc., numerous credit associations, Woman of LBM, and National Insulation Contractors Exchange. She also writes a credit Q\u0026amp;A Column and Webex series for LBM Journal. She is a past contributor to ProSales magazine and is a frequent speaker at industry events.\u003cbr\u003eASIN: B08YQCQG4K\u003cbr\u003eVSKU: PKV.B08YQCQG4K.G\u003cbr\u003eCondition: Good\u003cbr\u003eAuthor\/Artist:Dudley, Thea|Dean, Sarah|Sanders, Megan|Wolfe, Scott|Vocke, Alexa|Finity, Jonny|Escoto, Jill\u003cbr\u003eBinding: Paperback\u003cbr\u003e\u003cb\u003eNote:\u003c\/b\u003e Any images shown are stock photographs and product may differ from what is shown.  \u003cbr\u003e\u003cb\u003eCondition Notes\u003c\/b\u003e: A well-loved companion. Corners and cover might show a little wear, and you could find some notes or highlights. The dust jacket might be MIA, it might have been a library book and extras aren't guaranteed—but the story's all there!  \u003cbr\u003e","brand":"Aspen Book Company","offers":[{"title":"Default Title","offer_id":51542165750047,"sku":"PKV.B08YQCQG4K.G","price":5.59,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0894\/0470\/3007\/files\/B08YQCQG4K-0.jpg?v=1768669027","url":"https:\/\/www.aspenbookco.com\/products\/the-credit-overlord-s-guide-to-credit-collections-how-to-deal-with-cranky-customers-bad-bosses-and-snarky-sales-reps-as-a-credit-professional-in-construction","provider":"Aspen Book Company","version":"1.0","type":"link"}